When orders from several marketplaces are followed on each platform's own screen, orders get missed and prepared late. The answer is to gather the orders in a single queue.
Why a single queue?
- The kitchen takes its work from one place; it is clear which order is next.
- All channels appear together in the end-of-day report.
- Collection and delivery status are followed side by side.
Step-by-step setup
- Decide which platforms you use and add the matching integration from the store.
- Enter the connection details the platform asks for. The flow opens after the platform approves your account.
- If you have your own couriers, define them.
- Set up kitchen groups and printers so they cover delivery orders as well.
- In the first days, check that orders show correctly in the system by comparing them with the platform screen.
Courier management
Assign your own couriers to parcels and follow the stage of each delivery. Keep waiting orders visible so no parcel is left unassigned.
Customer records
Save frequent customers on a card; if you work with customer credit, follow the balance from the same place.
The speed and scope of an integration depend on the relevant platform's approval process and rules; take that into account when planning the setup.